The 16th Ward Service Office serves as a satellite city hall, connecting constituents with city services and programs while directing city resources to address the issues impacting the quality of life of our communities and neighborhoods. 

The 16th Ward Service Office serves as a direct liaison with all city departments to ensure timely and effective delivery of service needs and fulfilling over 15,000 individual residential service requests a year.

The Ward Office staff also assists constituents with services such as foreclosure counseling, employment assistance, home infrastructure grants, representing the Alderman at community events, and working with a variety of block clubs and community groups to address issues of concern.