City Services
The CHI311 mobile app serves as a comprehensive resource for city services, providing convenient mobile access to a variety of functions, including street sweeping, garbage collection, pothole reporting, and graffiti removal.
With enhanced features such as improved accuracy in completion times, automated translation capabilities, and a more intuitive user interface, the app is designed to facilitate seamless engagement with city services. It is readily available for download.
Utilize the CHI 311 website and mobile application to create new service requests, monitor the status of existing requests, and estimate resolution times. You can enhance the accuracy of your requests by submitting a photo, mapping requests to pinpoint specific locations, and creating an account to track service requests while receiving relevant local information. Additionally, users are encouraged to provide feedback upon completion and explore helpful knowledge articles or search for other requests in their neighborhood.
The free CHI 311 mobile application is available for both iOS and Android devices and can be downloaded from the Apple App Store or Google Play.
For assistance with non-emergency City services or information regarding events, programs, and agencies in Chicago, please call 311. The CHI 311 system promotes unprecedented levels of transparency, innovation, and accountability in the delivery of City services. Moreover, the staff at the ward service office can assist you in placing service requests and provide updates on their status. If you prefer to contact the 16th Ward Service Office, feel free to call us during business hours—we are here to assist you!