The 16th Ward Service Office functions as a satellite city hall, facilitating connections between constituents and various city services and programs. Its primary goal is to allocate city resources effectively to tackle issues that affect the quality of life in our communities and neighborhoods.

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Acting as a direct liaison with all city departments, the 16th Ward Service Office ensures the timely and efficient fulfillment of over 15,000 individual residential service requests each year.

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Additionally, the staff at the Ward Office provides vital assistance to constituents, offering services such as foreclosure counseling, employment support, and home infrastructure grants. They also represent the Alderman at community events and collaborate with numerous block clubs and community organizations to address pertinent local concerns.